All of our furniture is handmade in America by independent furniture makers, many of whom we have worked with for decades. A majority of our furniture is designed and made locally in Maine; the remaining pieces are made in the Midwest. All of our furniture is made using hardwoods, sourced in the North Eastern United States.

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While this is a product line we offered in years past, we no longer sell unfinished furniture.

Most of our wood furniture has a protective finish that requires very little maintenance. Gently dust with a very soft, dry cloth or use a damp cloth with mild and diluted dish soap if necessary for spills. Read more here. 

Each upholstery line has its own maintenance instructions. Please visit our Care page for care instructions specific to each fabric and leather.

All Chilton beds are available in standard sizes of Twin, Full, Queen, King and California King.

A platform bed frame typically comes with 12-19 slats, or pieces of wood, that lay across the side rails of the bed frame. These slats run down the length of the bed frame to directly support a mattress without the need for a box spring. A standard bed frame typically comes with 3-5 slats that lay across the side rails of the bed frame. These slats are designed to hold a traditional box spring or foundation, which sits under a mattress to provide support.

Neither base is fundamentally more preferable than the other. Platform beds typically cost a little more than standard bed frames, but they avoid the need to purchase a box spring and allow for a more modern, lower profile look.

We maintain a selection of our most popular furniture in stock. However, with hundreds of pieces to choose from, each one available in multiple sizes and wood types, most of our furniture will be made upon order.

Typical lead times vary by maker. Lead times for specific pieces can be found on the product page, or by contacting our team at 207-883-3366. Additional delivery times vary by location and estimates can be found on our delivery page. We will always provide you with our best estimate of the lead and delivery times for your furniture at the time of order.

Read more about Delivery.

Yes, many of our wood furniture pieces can be custom made to your specifications – including dimensions and materials to best suit your home. Customization requests can be made here or by contacting our team at 207-883-3366. Limitations may apply, costs may vary, and lead times may be affected by customizations.

Common customizations include overall dimensions, dimensions of a specific component (leg height, drawer width, etc.), the addition or removal of doors, drawers, or shelving, wood selection, and upholstery (using customer provided material). Please let our team know if you have a question, request or vision.

Read more about custom orders here.

Standard wood options are listed for each piece on its product page, however, some furniture may be available in additional woods. If you do not see the selection you are looking for as a choice on our website, please make a request here or contact our team at 207-883-3366.

Yes, Chilton offers “white glove” delivery throughout the continental United States. Delivery times can take between two and nine weeks, depending on location and distance from our Maine warehouse. Chilton can also assist with delivery outside of the continental US or to islands by delivering to customer-specified brokers who specialize in cross-border or island deliveries. Please contact our team at 207-883-3366 for additional assistance with deliveries outside the continental U.S or to islands.

You may read our Delivery and Pickup policies here.

Delivery is a flat rate charge based on location within the country, and includes an unlimited number of pieces. You can access a shipping calculator in your cart to estimate total delivery charges based on your zip code prior to checkout.

White glove delivery means your furniture is blanket wrapped, transported to your home, carried inside to the specified room, and assembled as necessary.

If you are not able to accept delivery when your order is ready, your completed order may be stored in our warehouse for up to six months, free of charge. If additional time is necessary, your order can be stored beyond the initial six month period for a fee of $50/month.

Chilton accepts cancellations and returns based on timing, condition, and whether the furniture is standard or custom. We implement a 5% service charge on all returns. You may read our return and cancellation policies in full here.

At the time your order is placed, you have the option to pay for your order in full or 50% of the total (this option is currently only available for orders placed in store or via phone). Once your order is complete, we will reach out to collect any balance owed, which is required prior to your order being picked up or delivered.

A few times per year, we offer sales at modest markdowns (typically no more than 10%). Join our mailing list to be the first to know about these sales. You can also access sale pricing by participating in our donation program.

Sale pricing is offered only during official sales. This is done out of fairness to customers who have waited for a sale, and who will typically experience longer wait times for their furniture to be made due to higher order volumes.